FAQ

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Why should I choose FYVE?

With a combined 40+ years of experience in the real estate rental market, we’ve helped hundreds of homeowners just like you make huge profits off of their investment properties. We understand how to get lease rates at the ceiling of the market and provide unmatched advertising to ensure you get a tenant in your home as fast as possible and for top dollar. Leveraging our partnerships in the real estate space, we advertise your property across more than forty of the top real estate websites. We even create videos and Photoshop images to showcase your property in the best way possible.

How do you determine a rental rate for our property?

Since we specialize in single-family homes and condos, we have our finger on the pulse of the market. By using our in-house data, visiting the neighborhood and evaluating the condition of your property, we are able to formulate a rental rate that will attract quality tenants in 30 days or less with a full deposit.

How will my property be shown?

No keys will be given out! Unlike other management companies that give tenants the lockbox code or keys, your property will only be shown to pre-qualified tenants by one of our expert local brokers who has access and in-depth knowledge about your property.

How long will it take to rent my property?

That depends on your property’s condition, how much you want to rent it for and what the local market will support. With that said, we guarantee to have a tenant in your property within 30 days of it being market-ready. Sometimes we have a waiting list and it’s just a matter of days before we secure a qualified tenant for your home.

How do I know you’ll find a qualified tenant?

Once the prospective tenant gives us the thumbs up, we employ several outside companies to run a credit report and conduct a background check where we review their employment history, rental history and check local and national sexual offender databases. We compile all this information in our proprietary system that makes sound recommendations. Finally, we present our findings to you and allow you to make the final decision.

How do I get my rent money?

Tenants know that rents are due on or before the 1st of each month. We collect the income and post it to your account. A detailed summary report is then mailed to you between the 23rd and 25th of the month.

How do you keep maintenance costs under control?

We have an in-house maintenance division and specialized vendors who are qualified to handle any issue that may arise with the home. We do not mark up parts like other companies, so you receive the best work at the best price should any issues come up.

Can I leave the house partially furnished?

In general, there is not a market for furnished rentals right now.

Do I need to take care of the lawn?

Tenants typically handle all lawn care and maintenance. We do offer full landscape services to you or the tenant as an option.

Should I cancel my utilities after I move out?

No. Make sure to leave the utilities in your name until transferring over to the new tenant when they move in. If you cancel, there is a risk of damage during cold weather (i.e. plumbing, appliances, sump pumps).

Do I have to continue to have homeowners insurance or will the tenant be responsible for insurance?

Yes, you should maintain a landlord policy on the property. The tenants can’t carry homeowners insurance since they don’t own the house, but we mandate all tenants to carry renters insurance for their personal belongings. We recommend contacting your insurance agent to let them know you’re renting the house and make sure you are protected.

I would like to move out of my house within 6 weeks, when should we start the process?

Today. It’s never a good idea to wait until the last minute, especially in today’s economy. Start lining up prospective tenants as soon as possible.

I see other agents rent out homes. How do you differ from them?

Unfortunately, there are many agents and brokerages that have ZERO property management experience and definitely don’t specialize in the rental of single-family residential homes. A word of caution, they might not be licensed to manage properties.

I’m ready, what is all this going to cost?

At FYVE, we have competitive rates and offer one of the most comprehensive services. Most other property management companies and brokerages charge upwards of 10% or more of the monthly rent, every month! Our monthly management is a flat-fee of just $79 – $99 per month.

What is an HOA?

An HOA is a non-profit corporation. When you purchase in an HOA you automatically become a member.  Every HOA has a Board of Directors that are elected by the members. There are legal documents that govern the HOA; CC&R’s, Bylaws and Articles of Incorporation.  Members are required to comply with these documents.  Members are also responsible to pay assessments which are used to manage the affairs of the HOA.  Please contact us for the owner login to view documents for your community.

What happens if I don’t pay my Assessment?

Your HOA community depends on the income from the members to operate.  If you do not pay your share of the assessment, your community will have a policy in place that allows them to charge late fees, administrative fees and even file a lien on your property.  The HOA may decide to send your account to legal counsel or foreclose if you forfeit on your assessments.

How/Where can I pay my HOA Assessments?

You can pay your HOA fees on our Owner Access Portal where you may also view your account.  We offer payment by check or credit card as a one-time payment or autopay.  Please contact our office for information on how to register for the owner portal.

What do I need to provide for an exterior change to my home?

Your HOA requires that you submit an Architectural Change Form for any exterior changes and some interior changes if you live in a condominium.  Please login to our website and your community portal to access the Architectural Change form.  Each community has an Architectural Committee or acting Board members that must approve your request. If you do not know how to access the website, please contact our office.

How do I issue a complaint for noise, dog barking, etc?

We always ask that you try to resolve a neighbor to neighbor issue before reporting to the HOA. The State of Arizona requires that you fill out a Violation Complaint Form if you wish to make a complaint. The forms are located on your community website. Per Arizona law (A.R.S. 33-1242 and A.R.S. 33-1803) any complaint lodged with the Association will NOT remain anonymous.  The person complaining of the alleged violation must state their first and last name and this information will be sent to the party who is accused of the violation.

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